@Ryanair am trying to support my neighbour with his claim for a refund following the passing of his wife prior to their holiday. We have submitted a claim and followed this up with a letter so far he has heard nothing and is increasingly distressed. Are you able to help please?
HI, we're very sorry for the inconvenience, could you please advise us the booking refeence and the claim number/ JC
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Hi - have spoken to Mr Beresford and he can't find the claim number. He seems to have lost it in the process of dealing with all the paperwork at the time. The reference number was XU4KWZ Newcastle to Alicante
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Just following up on this was this all the information you needed?
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