@Ryanair lost bag on Monday from Madrid to ibiza. Still don’t have it. Elena in Ibiza has been fabulous trying to locate it. The lady who keeps hanging up on us in Madrid, is not. Unacceptable behaviour.
Hi Emma, was a claim file opened at the airport as per lost/damaged baggage T&C's: https://www.ryanair.com/ie/en/useful-info/help-centre/faq-overview/Baggage-tracing/Damaged-delayed-or-lost-baggage … AR
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Yes, it was. The supervisor in Madrid hung up the phone on us multiple times and never once looked for the bag or sent emails requesting information. It was only Elena in Ibiza and Marlena in Liverpool that helped at all. Still, no bag.
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Reference number ibzfr11106
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