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Ryanair
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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Adam Beddoe‏ @Admann999 25 Jun 2018

      @Ryanair my elderly mum tried to book a flight online last week and has only just realised she booked it for 3 days not 1 month and 3 days. Is there any chance she can change it without charging prohibitive fees? Anyone know if there is anything she can do @MoneySavingExp ?

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 26 Jun 2018
      Replying to @Admann999 @MoneySavingExp

      Hi, can we have the booking reference please so we take a look at this for you. AG

      1 reply 0 retweets 0 likes
    3. Adam Beddoe‏ @Admann999 26 Jun 2018
      Replying to @Ryanair @MoneySavingExp

      Hi ISJURS, she wanted to return on 20/8. Thanks

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 26 Jun 2018
      Replying to @Admann999 @MoneySavingExp

      HI, you can change flights by logging in to our website using the booking reference and clicking on "Manage my booking" . Thanks JC

      1 reply 0 retweets 0 likes
    5. Adam Beddoe‏ @Admann999 26 Jun 2018
      Replying to @Ryanair @MoneySavingExp

      Great - do I have to enter a code to waive any fees?

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 26 Jun 2018
      Replying to @Admann999 @MoneySavingExp

      Hi Adam, I'm very sorry, but to do a flight change there will be a fee. JC

      1 reply 0 retweets 0 likes
    7. Adam Beddoe‏ @Admann999 26 Jun 2018
      Replying to @Ryanair @MoneySavingExp

      You have no discretion to make a judgement call on this ? She is a pensioner who made a genuine mistake and booked 1 month wrong. If I went to @Primark and accidentally bought the wrong size trousers and realised I can exchange without fees - can’t you give her the same luxury.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 26 Jun 2018
      Replying to @Admann999 @MoneySavingExp @Primark

      HI Adam, I'm very sorry, you may leave a complaint following this link: https://contactform.ryanair.com/  JC

      10:59 AM - 26 Jun 2018
      1 reply 0 retweets 0 likes
        1. Adam Beddoe‏ @Admann999 26 Jun 2018
          Replying to @Ryanair @MoneySavingExp @Primark

          So my pensioner mother makes a mistake and buys the wrong item, attempts to request an exchange and you will only do it charging her £35 (more than the original cost) - and then you have no discretion to do anything on a key customer service channel. Doesn’t sound good 😢

          0 replies 0 retweets 0 likes
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