@Ryanair my elderly mum tried to book a flight online last week and has only just realised she booked it for 3 days not 1 month and 3 days. Is there any chance she can change it without charging prohibitive fees? Anyone know if there is anything she can do @MoneySavingExp ?
Hi Adam, I'm very sorry, but to do a flight change there will be a fee. JC
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You have no discretion to make a judgement call on this ? She is a pensioner who made a genuine mistake and booked 1 month wrong. If I went to
@Primark and accidentally bought the wrong size trousers and realised I can exchange without fees - can’t you give her the same luxury. -
HI Adam, I'm very sorry, you may leave a complaint following this link: https://contactform.ryanair.com/ JC
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