@Ryanair I had my flight cancelled on 27/06/18 and had to get a flight 24hrs later. Can you explain why my expenses are not being paid? Is it standard practice to contravene EU law? Disgraceful way to treat a customer
Hi, have you completed the contact form and attached the expenses within it? https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Other … This way a customary service agent will review your claim and be in touch. AG
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I did this. I was offered £24 of the £166 I spent. I was given no reason as to why the whole of my expenses were not being paid despite a follow up complaint from myself. I’ve received no response to my latest email sent on 06/06/18
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My expense claims fall within your terms and conditions and within EU law, yet all I’ve received are 2 generic letters stating the amount I’m being returned. The lack of transparency is extremely frustrating and is a woeful way to treat a customer
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Just received another generic letter from yourselves. Again, it doesn’t explain your position or your flagrant disregard for EU law. Your customer service is laughable and gets more ridiculous by the day. Budget airline, budget customer service
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