@Ryanair It's amazing how you confirm a PAID transport to my home and once I arrive, it is not possible anymore. When I asked for a refund, because there was literally no service and no help, I just get ignored. You stole from me. Never again!
Hi Vera, we're very sorry for the inconvenience, could yo uplease DM us the booking reference/ JC
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The transfer was booked at "Plus Airportline" with the reference: DE908722440 (27.02.2018). Transfer should have been from Schönefeld Airport to Reinickendorf. (Flightnumbee: XUMUJJ). They took the money for the transfer but didn't transfer us and we had to pay another taxi.
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HI Vera, have you tried contacting them directly? JC
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