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Hi James, we're very sorry for the inconvenience, could you please DM us the booking reference and the claim number? JC
Still waiting for a simple email from 26th April..... chased up 6/7 times heard nothing!! Don’t reply to tweets, don’t answer emails, don’t answer phone!! F**king awful!!
Already went through an hour with customer services last week, how about just paying out what's due, instead of mucking customers about, should be paid within 10 days but still waiting
Hi James, we're very sorry but from the Social Media team we can't pay the claim, but if you do provide us the details as advised we will be able to escalate your claim. JC
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