"Don't store (part of) customer passwords in plaintext" should not be infosec-specific difficult knowledge. If an ISP cannot even do that, it deserves to be called out. If their representative then pretends their security is airtight, they deserve to be called out even louder.https://twitter.com/DonAndrewBailey/status/982612658556813312 …
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I have trouble feeling sympathy for a junior employee whose reaction to something that obviously mandates further investigation is "no, we're doing things right, shut up" instead of "I will check with the people in charge and keep you informed".
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It may be a life lesson to let this Jr. go with the right feedback. Or shift the job context with the right context. Never upgrade such a personality unless it develops.
End of conversation
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