Adulting 101: Don't insult the tech support of the stupid company. Email the tech, thank THEM for their help, and then list off every issue you've had with the piece of trash product and ask it get sent to their product management team.
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getting escalated to tier two is the trick. I will admit to doing the flowchart from memory while nowhere near my comp then getting ticket escalated & having a very pleasant chat w/ layer two. "This jitter is crazy right now whats going on?"
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I can say that the network&system staff were happy that I was given the opportunity to access and filter trouble tickets before getting to them. Actually they were the people I used as references for my current job. They were sad to see me go but knew I was screwed in promotion
End of conversation
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