Adulting 101: Don't insult the tech support of the stupid company. Email the tech, thank THEM for their help, and then list off every issue you've had with the piece of trash product and ask it get sent to their product management team.
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Best network gear investment I ever made was paying $25 for my own DSL modem with admin interface so I could just tell them "you've got millions of CRC errors at the ATM layer" every time it happens.
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getting escalated to tier two is the trick. I will admit to doing the flowchart from memory while nowhere near my comp then getting ticket escalated & having a very pleasant chat w/ layer two. "This jitter is crazy right now whats going on?"
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LOL, I never followed a script. Annoys me when TS does do that. I ask them what exactly is their computer reporting. At least 40% of the time of my calls was for invalid password. I pull up account. Big BOLD RED date of expired date of a week ago. See CC expired, easy fix.
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Being one of the very few sensible techs, I was given permission by the billing dept (business hours only while I was on all hours/days) to go ahead and extend their acct 3 business days beyond current and note their account of extension and need to talk to billing ASAP.
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