@DominionEnergy Can you tell me why you require customers "at some addresses" to verify lease/deed before activating service but not others? Smells like unlawful discrimination.
This is a little less vague than the answers customer service gave yesterday, but still sounds like, given systemic effects, it's going to disproportionately disadvantage new homeowners & renters along racial & class lines.
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Losing a few days of power tool usage when you've taken days off from work and rented power tools to work on your new house is not a fun situation to be in.
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If the concern is really just fraud connected to past nonpayment, you should activate service immediately with small security deposit and *then* do the research rather than unfairly putting burden on homeowner to provide you documents before they can get power.
End of conversation
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