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RichFelker's profile
Rich Felker
Rich Felker
Rich Felker
@RichFelker

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Rich Felker

@RichFelker

Yeah, I do @musllibc, FOSS & infosec stuff. But now is not the time for a mostly-/only-tech Twitter feed.

musl-libc.org
Joined March 2014

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    1. AndruC‏ @AndruC 9 Dec 2017
      Replying to @case_race @jephjacques

      True enough, but if they're just trying to keep the lights on, the alternative is that everyone is screwed.

      1 reply 0 retweets 10 likes
    2. Rich Felker‏ @RichFelker 9 Dec 2017
      Replying to @AndruC @case_race @jephjacques

      There's no way that's true. Their core business costs almost nothing to operate without doing stupid stuff to blow money.

      4 replies 0 retweets 26 likes
    3. Spikier Caterpillar‏ @SpikyCaterpillr 9 Dec 2017
      Replying to @RichFelker @AndruC and

      Customer support costs scale roughly linearly with userbase size - if the mean average customer takes 15 mins of support time per year, they lose money on an average customer spending <$7/month (assuming they get 5% of gross patron donations)

      2 replies 2 retweets 21 likes
    4. Simeon Beresford‏ @SimeonBeresford 10 Dec 2017
      Replying to @SpikyCaterpillr @RichFelker and

      How did you derive the 15 Mins estimate?

      2 replies 0 retweets 1 like
    5. Prentiss Riddle‏ @pzriddle 10 Dec 2017
      Replying to @SimeonBeresford @SpikyCaterpillr and

      Good points all around. What are some model companies that do customer service but keep the CS overhead cheap enough for micropayments to work?

      1 reply 0 retweets 0 likes
    6. Prentiss Riddle‏ @pzriddle 10 Dec 2017
      Replying to @pzriddle @SimeonBeresford and

      Also, if we think about life post @Patreon: how much does the complex system of tiers and rewards add to customer support cost? Would a simple uncluttered tip jar be easier? Or is that a pointless idea because the fanbase lives for those rewards?

      1 reply 0 retweets 0 likes
    7. Rich Felker‏ @RichFelker 10 Dec 2017
      Replying to @pzriddle @SimeonBeresford and

      At worst, creators could do their own management of rewards (manual or automated) given just a spreadsheet.

      1 reply 0 retweets 0 likes
    8. Prentiss Riddle‏ @pzriddle 10 Dec 2017
      Replying to @RichFelker @SimeonBeresford and

      Yes, although going back to a pre-ebay level of primitive e-commerce would seem like an odd move. And aren’t many premiums just online content where fulfillment just means an access level in the CMS?

      1 reply 0 retweets 0 likes
    9. Rich Felker‏ @RichFelker 10 Dec 2017
      Replying to @pzriddle @SimeonBeresford and

      Yeah, but if "running the CMS" is what's allegedly making your business unprofitable without screwing over ppl who depend on it, don't be a CMS.

      2 replies 0 retweets 2 likes
      Rich Felker‏ @RichFelker 10 Dec 2017
      Replying to @RichFelker @pzriddle and

      Just do recurring payment aggregation & give creators the raw data to put in their own CMS.

      6:21 AM - 10 Dec 2017
      0 replies 0 retweets 0 likes

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