True enough, but if they're just trying to keep the lights on, the alternative is that everyone is screwed.
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There's no way that's true. Their core business costs almost nothing to operate without doing stupid stuff to blow money.
4 replies 0 retweets 26 likes -
Replying to @RichFelker @AndruC and
Customer support costs scale roughly linearly with userbase size - if the mean average customer takes 15 mins of support time per year, they lose money on an average customer spending <$7/month (assuming they get 5% of gross patron donations)
2 replies 2 retweets 21 likes -
Replying to @SpikyCaterpillr @RichFelker and
How did you derive the 15 Mins estimate?
2 replies 0 retweets 1 like -
Replying to @SimeonBeresford @SpikyCaterpillr and
Good points all around. What are some model companies that do customer service but keep the CS overhead cheap enough for micropayments to work?
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Replying to @pzriddle @SimeonBeresford and
Also, if we think about life post
@Patreon: how much does the complex system of tiers and rewards add to customer support cost? Would a simple uncluttered tip jar be easier? Or is that a pointless idea because the fanbase lives for those rewards?1 reply 0 retweets 0 likes -
Replying to @pzriddle @SimeonBeresford and
At worst, creators could do their own management of rewards (manual or automated) given just a spreadsheet.
1 reply 0 retweets 0 likes -
Replying to @RichFelker @SimeonBeresford and
Yes, although going back to a pre-ebay level of primitive e-commerce would seem like an odd move. And aren’t many premiums just online content where fulfillment just means an access level in the CMS?
1 reply 0 retweets 0 likes -
Replying to @pzriddle @SimeonBeresford and
Yeah, but if "running the CMS" is what's allegedly making your business unprofitable without screwing over ppl who depend on it, don't be a CMS.
2 replies 0 retweets 2 likes
Just do recurring payment aggregation & give creators the raw data to put in their own CMS.
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