True enough, but if they're just trying to keep the lights on, the alternative is that everyone is screwed.
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There's no way that's true. Their core business costs almost nothing to operate without doing stupid stuff to blow money.
4 replies 0 retweets 26 likes -
Replying to @RichFelker @AndruC and
Customer support costs scale roughly linearly with userbase size - if the mean average customer takes 15 mins of support time per year, they lose money on an average customer spending <$7/month (assuming they get 5% of gross patron donations)
2 replies 2 retweets 21 likes -
Replying to @SpikyCaterpillr @RichFelker and
Also CS generally gets paid on the low end of the scale, even at a startup. Engineers and developers cost a lot more (a startup can’t offer job security, so they must offer $$). I do *not* begrudge these people their salaries, but it means Patreon cannot be “cheap” to run.
1 reply 0 retweets 11 likes
It's possible retaining full staff is expensive, but then they need to either be honest with creators about need to take bigger cut, or reduce staff. Not blow up the platform.
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