For non-techies, the right approach to allowing customer support to assist customers online is to give an account impersonation function. https://twitter.com/jason_a_murdock/status/926746373327699969 …
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Replying to @SwiftOnSecurity
An impersonation function that provides full individual accountability for each instance of use where the password is not exposed or reset.
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Replying to @LoriePapple @SwiftOnSecurity
And that necessarily informs the impersonated user of everything accessed and every action taken.
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