I think you're making excuses for them. To most of us the difference between lock-in and innovation is readily apparent.
Lock-in is an active choice to put your control (usually aimed at monetization or monopolization) above user interests.
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Most people don't think that deeply or have that intent. It can be as simple as only wanting to support one way of doing things.
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Adding flexibility has a cost. I sometimes chose products based on flexibility, but in most cases I don't. iPhone for example.
End of conversation
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