Hmm, have you already claimed one? You have to remove the old one first: https://yt.be/help/4moa . If eligible, you can claim a new URL right after, but it takes a few days for the old one to stop directing to your channel. Also, you can remove a custom URL up to 3 times per year!
@TeamYouTube I’m trying to claim my custom url and I click “claim it here” and nothing happens. I just keep getting redirected to this screen.pic.twitter.com/uH0glIICts
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Actually I think I figured it out. Darn pop up blockers.
End of conversation
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