Say, wasn't that the name of the original dog on Downton Abbey?
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While can understand how the customer was upset I can also see how this can happen. This all could of be handled better if the employee was trained to ask for the spelling of the customer name if they weren't on how the persons person's name was pronounced.
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For WAPO to consider this to be a national news story is beyond ridiculous because I am sure this wasn't the first person ever to have their name misspelled or mispronounced by a store employee.
End of conversation
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