If you've already reached out regarding this, the next best thing is to wait for an update. As of this time, our team doesn't have additional info or timelines to share and your patience & understanding is appreciated!
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I was told to wait for an account specialist's response between 3-5 days, it's basically been 2 weeks and was told that if they never responded, to let you guys know. I've let you guys know but I haven't had a response from y'all yet. I'll wait as proceeded!
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Love Mortal Kombat, All types of CoD's, Wrestling, and most importantly... Making YouTube videos :)