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RandellTrulson's profile
Randell Trulson™
Randell Trulson™
Randell Trulson™
@RandellTrulson

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Randell Trulson™

@RandellTrulson

I work at @Giggle_Horse where we make #games that are super stupid fun!

Colorado Springs, CO
GiggleHorse.com
Joined September 2009

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    1. Randell Trulson™‏ @RandellTrulson 21 Oct 2018
      • Report Tweet

      So pissed at @youtube and @Vizio . The #Youtube app on #smartcast is a total POS!!! No matter what my bandwidth is, the audio ALWAYS stutters and sucks! Fix your damn app!

      2 replies 0 retweets 1 like
    2. TeamYouTube‏Verified account @TeamYouTube 21 Oct 2018
      • Report Tweet
      Replying to @RandellTrulson

      Thanks for reaching out. Could you try uninstalling the app, restarting your device and reinstalling the app? Let us know if it fixes things for you.

      3 replies 0 retweets 8 likes
    3. Randell Trulson™‏ @RandellTrulson 23 Oct 2018
      • Report Tweet
      Replying to @TeamYouTube

      The app is embedded in Vizio's Smartcast TV, there really isn't an option to uninstall it that I am aware of. Ironically all of advertisements have perfect audio. Only videos have the audio stutter, which goes away after 30 min or so.

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 23 Oct 2018
      • Report Tweet
      Replying to @RandellTrulson

      Thanks for the info. Could you try resetting the app on your TV? Here's how: Go to Settings > Reset app. Keep us posted on how things work.

      1 reply 0 retweets 0 likes
    5. Randell Trulson™‏ @RandellTrulson 23 Oct 2018
      • Report Tweet
      Replying to @TeamYouTube

      I'm beginning to think you believe I have a Samsung or somthing. I have a brand new @Vizio Series D. There is NO option under settings (actually menu) for doing that. I can only "check for updates" I am at Vizio's mercy as to what they update.

      1 reply 0 retweets 0 likes
      Randell Trulson™‏ @RandellTrulson 23 Oct 2018
      • Report Tweet
      Replying to @RandellTrulson @TeamYouTube @VIZIO

      I even went through the entire manual to see how to remove or install and app. That shit only applies to earlier TVs it seems. Unless you can provide me a link on how to remove and add an App for Series D Vizio...I am at a loss and your app still sucks

      9:16 PM - 23 Oct 2018
      2 replies 0 retweets 0 likes
        1. New conversation
        2. TeamYouTube‏Verified account @TeamYouTube 23 Oct 2018
          • Report Tweet
          Replying to @RandellTrulson

          Appreciate your efforts. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate. Thanks!

          1 reply 0 retweets 0 likes
        3. Randell Trulson™‏ @RandellTrulson 24 Oct 2018
          • Report Tweet
          Replying to @TeamYouTube

          FYI, there is no option in your feedback for SmartTV....There is Computer, Android, and iPad...I'm going to assume the TV is an android device. Just saying. I'm probably not the only one with a SmartTV :)

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. New conversation
        2. VIZIO‏Verified account @VIZIO 24 Oct 2018
          • Report Tweet
          Replying to @RandellTrulson

          Does the issue happen when you cast YouTube or only when use our on board app?-JD

          1 reply 0 retweets 0 likes
        3. Randell Trulson™‏ @RandellTrulson 24 Oct 2018
          • Report Tweet
          Replying to @VIZIO

          I don't ever cast from the TV. It happens on the on-board app. The buffer bar can even be super far out (grey part showing what is buffered) and the audio will stutter. Last night it was fine, sometimes we give up trying.

          1 reply 0 retweets 0 likes
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