@TeamYouTube Hello. I have a question. 1)A month ago I changed my old name. For my friends, it shows my old name.
2)Today I uploaded a banner photo. It's not showing. Please help.
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Replying to @Raigard63492571
A few questions, about your channel name, just to confirm, have you tried changing your channel name with these steps: https://goo.gl/n6QZ8B ? Regarding the channel banner, let us know what device are you on and we'll take a look. Thanks.
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Replying to @TeamYouTube
I figured it out myself. I had to use private browser to see customise channel settings. Thank you. But My name is Rai White. I am using Samsung Galaxy S7 Edge
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Replying to @Raigard63492571
Thanks for the details. We've checked your channel name and it does show up as 'Rai White'. Did your friends report that they see a different name? Also, about the channel banner, we've seen similar reports and are looking into it.
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Replying to @TeamYouTube
I figured out the banner. My friends seeca different name. They are using lithuanian and englidh versions of youtube
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Replying to @Raigard63492571
Hmm, mind sharing the screenshots of what they see for us to look into it? Thanks!
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Replying to @Raigard63492571
Mind sharing screenshots of what your friends see as your channel name? Keep us posted.
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Replying to @Raigard63492571
To help the right team better investigate, can you send a feedback report from the account having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix issues, thanks.
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