A lot of buzz around WhatsApp as the primary channel for business transactions in India. Had a stellar buying experience yesterday. Hard to believe how transformational this is until you see it. Thread:
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4/ Next up, I asked if he delivers. Said he doesn't have delivery people but can use an uber. I just need to pay the uber fare as delivery charges. Win win. 30 mins later, the owner, myself and the uber driver are on a conference call to discuss the exact delivery location.pic.twitter.com/fRjHu9VU5f
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5/ I make the payment through UPI. He sends me an invoice on my email. Fastest and smoothest delivery experience for a product I'd never ordered or bought before.
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