@SW_Trains how can I claim delay repay for the debacle this morning? I was 1hr late? Passengers are entitled to compensation, no?
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Replying to @lindakellner
@lindakellner We don't offer a delay/repay scheme, but compensation may be due. Full details here http://bit.ly/SWTcompensation2 replies 0 retweets 0 likes -
Replying to @SW_Help
@SW_Trains every other train company does? Is there a reason why you alone don't?1 reply 0 retweets 0 likes -
Replying to @lindakellner
@lindakellner It is not set out in our charter as part of our franchise, full details of our compensation policy is in that link I sent.1 reply 0 retweets 0 likes -
Replying to @SW_Help
@SW_Trains just the other 10companies who do it then...1 reply 0 retweets 1 like
Replying to @lindakellner
@lindakellner @SW_Trains would have gone bust a long time ago if they had to offer delay/repay...
7:57 AM - 17 Nov 2014
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