Are your subs reporting that this is happening with desktop, mobile or email notifications (or all of the above)? Is this happening with *all* notifications or just certain types? Also, make sure you've selected "Notify subscribers" in advanced settings. Let us know.
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They are mainly viewing on mobile but they have not specified specifically, so I'd assume that would mean "all" notifications. They said they have to simply check my channel page to see if videos are available, despite "notify" being checked.pic.twitter.com/fgeNnuodPt
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