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First ensure that payments and settlements are fully safe and secured and based on customers' authorisation. Public grievance to RBI regarding unauthorised debit of a/c towards unauthorised payments should not be just closed in favour of the regulated entity unilaterally.
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I have been tweeting RBI regarding Fraud done by Dhani Loans to many people. They are stealing people's Aadhaar details. Loans sanctioned Aadhaar is different but after few days they were having my Aadhar no. Thanks that's my Aadhar verification history was with me.
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