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Qualtrics
@Qualtrics
We’re for breakthrough experiences and those bold enough to chase them.
qualtrics.comJoined January 2009
3,641 Following
44.5K Followers

Qualtrics’s Tweets

Qualtrics
@Qualtrics
When you need customer service help, which method of communication do you prefer?
  • Calling
    38.5%
  • Messaging
    34.6%
  • Self service platform
    19.2%
  • Other
    7.7%
26 votesFinal results
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Qualtrics
@Qualtrics
What is one of the secret ingredients to creating great customer experiences? (and it truly is a secret) Happy employees.
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Qualtrics
@Qualtrics
💸 wallets are tight and will only get tighter going into next year. What should you do to grow next year? According to our #2023ConsumerTrends report, happy customers should be the focal point. 80% of satisfied customers say they will spend more.
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Qualtrics
@Qualtrics
Introducing the 2023 Global Consumer Trends. Keeping your customers looks different next year. We spoke to 33,000 consumers in 29 countries about what businesses needed to do in 2023 to keep their loyalty. Find out what they said. qltrcs.co/cxtrends23
The Global consumer trends are out. Find out about the 3 ways to keep your customers in 2023
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Qualtrics
@Qualtrics
What's better than attending X4 Summit? Attending the first LIVE X4 since 2019. Join us for 10 keynotes, 80+ breakout sessions, interactive training, and all the experiences that make X4 a practical and inspiring event. Register now for early pricing: qltrcs.co/X42023
X4 The Experience Management Summit. 2023. Salt Lake City, March 7-9 2023, We're back Live.
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Qualtrics
@Qualtrics
Nobody can afford to lose a key customer or employee. We are playing a critical role for our customers, making them more successful & resilient to risk. Thanks to our employees, partners & customers for continuing to drive these critical experiences. qltrcs.co/3SySTgh
Earnings Q3 2022. qualtrics.com/investors
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Qualtrics
@Qualtrics
Introducing CrossXM, a new product line that gives you automated insights into how your customer, employee, and brand experiences impact one another, revealing the right actions to take to improve business results. qltrcs.co/3EPxw
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Qualtrics
@Qualtrics
Cat Envis, Operations Program Manager
@KFC_UKIE
, on staying close to changing consumer buying habits and taking fast action to stay one step ahead of the flock. 📌 #XMLDN
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Qualtrics
@Qualtrics
It's #worldmentalhealthday, and we're revisiting the importance of employee mental health. 50% have left a job due to mental health reasons. Employees say the #1 thing holding them back from taking care of their mental health is that leaders don’t talk about it enough at work.
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Qualtrics
@Qualtrics
Do you know what candidates are truly looking for in an employer? The most important factors that affect their decision to take the job may surprise you. We asked over 8,000 people what attributes make a company desirable. See what they said. qltrcs.co/D3c22
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Qualtrics
@Qualtrics
Introducing new contact center innovations 🎉 With Real-Time Agent Assist and Automated Call Summaries, agents receive live recommendations with the best next steps to take and save time after every interaction with automated call summaries. qltrcs.co/3ye
This image says " make your contact center your competitive advantage"
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Qualtrics
@Qualtrics
When was the last time you were asked for feedback on your shopping experience?
  • Last week
    52.2%
  • Last month
    17.4%
  • Last year
    4.3%
  • It's been a long time
    26.1%
23 votesFinal results
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Qualtrics
@Qualtrics
When you take time off, do you actually log off? 27% of employees do not feel rejuvenated after taking time off, which could be contributing to burnout.
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Qualtrics
@Qualtrics
Join a community of professionals that have the answers to help you get to the next level. The XM Community is where thousands of XM professionals network, ask questions, provide custom solutions and more. Joining is free and only takes a few minutes. qltrcs.co/3xE81kO
This quote is from Steve Belgraaver Senior Manager oof Client Delivery and member of. the XM Community and says " the xm community is a diverse one with a strong participation of folks responsible for managing the Qualtrics tools in their work towards achieving their companies' xm goals
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Qualtrics
@Qualtrics
Did you know that friendships at work impact the employee experience? A new study reveals that employees that have friendships at work are 35% more likely to stay.
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Qualtrics
@Qualtrics
Today, we're introducing an easier way to use video feedback in your surveys. Organizations can capture emotions and sentiments collected from video responses, quickly analyze the data and share insights to immediate take action. Learn more: qltrcs.co/3SiG3nf
Lights. Camera. Introducing Video Feedback.
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Qualtrics
@Qualtrics
It's that time of year. Time to go back to school. And while you may not be enrolling this year, you may want a refresher on some essential Qualtrics courses. For research 101: start here ✏️ qltrcs.co/3f6
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Qualtrics
@Qualtrics
Introducing new XM Benchmarks. Using benchmarks, organizations can compare their customers’ satisfaction, patients’ perceptions, and employees’ engagement against industry peers and competitors to uncover their biggest risks and opportunities. qltrcs.co/3S9
This image shows a dashboard with a drop down menu with options to select industry benchmark, company benchmark, customer and global benchmark. and the text says "Know where you stand with XM Benchmarks."
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Qualtrics
@Qualtrics
How can companies create new working models that unlock people's full potential without regressing back to historical working norms? This episode of the Breakthrough Builders podcast featuring guest
@domprice
dives into those questions and more.
breakthrough-builders.com
EP48 | Earnest Empathy — Breakthrough Builders
Work Futurist Dominic Price on the importance of empathy and vulnerability in the experience of work, the power of creating change from within, and the deep convictions that inspired his milestone...
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Qualtrics
@Qualtrics
Are work friendships important to your employee experience?
  • Yes they are
    84.8%
  • No they are not
    15.2%
46 votesFinal results
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Qualtrics
@Qualtrics
Want to deliver a ⭐⭐⭐⭐⭐ customer experience? Start with employees. Employees that have a good employee experience at work create great customer experiences.
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Qualtrics
@Qualtrics
Work: New.0 is a multi-part film series that documents employees' individual journeys as they create the future of work and the new employee experience drivers affecting those decisions. qltrcs.co/3x2
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Qualtrics
@Qualtrics
Learn 📓 Connect 💻 Grow 🚀 The XM Community is dedicated to professionals looking to learn how to deploy projects, solve problems, grow their programs, and more. Joining the community is free. qltrcs.co/3T
This image shows a photo of Adam Korengold the Analytics Lead a the National Library of Medicine with a quote saying "I've learned so much from this community, but the highlight has been how to bring colleagues on board with the value and fundamental principles of CX to set a context in an empowering and safe way."
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Qualtrics
@Qualtrics
Why are employees leaving your company? The answer may surprise you. New research from
@successfactors
and Qualtrics reveals that the number one reason people leave their job is that they can't move roles internally. Full study ⬇️
qualtrics.com
Job seekers rush to find new opportunities as costs rise and the job market slows
Job seekers are rushing to seek out new jobs amid inflation and recession concerns, according to new research from Qualtrics and SAP.  Nearly three quarters (72%) of job seekers say rising costs have...
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Qualtrics
@Qualtrics
🔎 Have you identified all the journeys your customers can have with your business? Customer journeys are the many touchpoints 👣 customers have with your business. This includes the journeys you weren't aware of. Learn how to find and fix them.
qualtrics.com
Customer Journey Management Course | Qualtrics
Customer journeys are more complex than ever. Understanding and improving them doesn’t have to be. In this free course, learn everything you need to know about unlocking and enabling a more efficient...
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Qualtrics
@Qualtrics
Wish you could ask other professionals in your field how they are tackling challenges? 🪄You can. Head over to our XM Community group to network with peers and get the latest tips and how-to's from professionals who have been there and done that. qltrcs.co/xmc
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