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Either way, their feedback isn’t very useful, as it should be for a dissatisfied customer. First group doesn’t have any suggestions, and latter group has to maintain that everything about it was bad, which is equally unhelpful
how about pay-what-you-want after the course instead of upfront cost + refund? means they have to quantify how much value they got in money which i imagine would make for better feedback
No I think that’s a complete cop out. The strongest possible signal that you don’t value what you’ve created. So why should they?
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