QC

Let me tell you a story of betrayal, gaslighting, and normalization. In 2017 I booked an @Airbnb in NY for two months to work near a client. Near the end of the first month, the apartment was broken into. I returned late with the lock completely destroyed letting the door swing.

I grabbed all my stuff and stopped sleeping there. I respectfully messaged the host informing her what happened and requesting to be allowed a refund. "Nothing happened, the doors fine" she says. Ok lady, I have pictures. Next I escalate to Airbnb and things get weirder.

They inform me that I'm out of luck: They won't consider issues after 3 days - they ask the host, who said there was never a problem. I don't relent - they request proof and I send photos/video I went back for the morning after. "Doesn't look like anything to me"

I ask to speak to management - they assure me the higher-ups are all in agreement. They use admin powers to process a user cancellation, making it look as if I had cancelled myself, and recusing me from writing a review. I ask them wtf, and never heard from them again.

I had to sleep under my desk at work for that last month. It was freezing and the paranoia at getting caught kept me up at night. I spent all my waking hours at work - I had nowhere else to go, my whole budget was lost. It took nearly a year recovering from that burnout.