Hey @TeamYouTube I can't change my banner to my Holiday version, on Both Youtube Classic and the New Youtube look. I hope you can remedy this sometime this week.
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Replying to @Punkinator70
Oh no! Just to confirm, have you tried the steps and checked the supported image types/resolutions mentioned in our Help Center article: https://goo.gl/soQVjo ? Keep us posted.
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Replying to @TeamYouTube
It has worked before. The file I have tried to change it to is supported and is the correct size, The Image described is below, which I don't need to be changed anymore because the holiday season is over. This has been the case for a long while.pic.twitter.com/CqmpIdoVf9
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Replying to @Punkinator70 @TeamYouTube
I have tried to upload it manually, but it says I need to sign in to access online storage, even though I have to be signed in to be able to change it in the first place, I have a picture of what it looks like, attached below.pic.twitter.com/zxqTuaj5M0
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Replying to @Punkinator70
That's odd. Have you tried using a different device to see if that makes a difference? Clearing your browser's cache and cookies may be of help too. Keep us posted.
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Replying to @TeamYouTube
I was able to change my banner, from the Moblie App. I am able to change my profile picture on both desktop and Moblie.
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Replying to @Punkinator70
Thanks for confirming. Could you share more details in a feedback report using these steps: https://goo.gl/WdI0BK ? That helps us identify and fix issues. Make sure you're logged into the account experiencing the issue when you send it in!
1 reply 0 retweets 0 likes
I have sent the report via your feedback feature, didn't include a screenshot because I couldn't get the window to stay and also type out the report. Thank you for taking the time to answer my concerns.
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Known as Adam Clendenen irl.