Oh no! Just to confirm, have you tried the steps and checked the supported image types/resolutions mentioned in our Help Center article: https://goo.gl/soQVjo ? Keep us posted.
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It has worked before. The file I have tried to change it to is supported and is the correct size, The Image described is below, which I don't need to be changed anymore because the holiday season is over. This has been the case for a long while.pic.twitter.com/CqmpIdoVf9
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Known as Adam Clendenen irl.