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PrincessCruises's profile
Princess Cruises
Princess Cruises
Princess Cruises
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@PrincessCruises

Welcome to the official Twitter of #PrincessCruises! As we assess enhanced health & safety protocols, actual offerings may vary. Stay updated at link below.

Santa Clarita, CA
princess.com
Joined November 2008

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    Princess Cruises‏Verified account @PrincessCruises 22 Jun 2020

    (1/2) REFUND & FCC UPDATE: We understand the frustration over the delays in receiving a refund for your cancelled vacation. Since our last update, we continue to make progress and would like to provide the following updates on what to expect:https://bit.ly/2Youh0U 

    10:47 AM - 22 Jun 2020
    • 12 Retweets
    • 40 Likes
    • Kace Mark Tozer jenefor Robb Vacations adixsibet88 Random Person Who Doesnt Post Julie thibodeaux PINKI BAGANI Сатрия
    19 replies 12 retweets 40 likes
      1. Princess Cruises‏Verified account @PrincessCruises 22 Jun 2020

        (2/2) Although we can’t give a specific date as to when the refund will be received, please know we’re working as hard as we can to get it to you as quickly as possible. We appreciate your continued patience and understanding as we do our very best during this extraordinary time.

        6 replies 10 retweets 32 likes
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      2. 5GenTexan! ™️Republic of Texas! 🙏🏻 ❤️ 💯 🐾 😻 🇺🇸‏ @5gentexan 22 Jun 2020
        Replying to @PrincessCruises

        Thank you! I’ve received the FCC for our May cruise and the refunds are starting to show up now. We still have an Oct refund but, it’s all going back into our April cruise anyway. Thanks for the FYI!

        1 reply 0 retweets 2 likes
      3. rnsdeliver4u‏ @rnsdeliver4u 22 Jun 2020
        Replying to @5gentexan @PrincessCruises

        You are fortunate. When did you cancel?

        1 reply 0 retweets 0 likes
      4. Show replies
      1. Elizabeth Tircuit‏ @ELBTravel 22 Jun 2020
        Replying to @PrincessCruises

        Taking more than 90 days for a refund is beyond frustrating for clients.

        0 replies 0 retweets 1 like
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      1. rnsdeliver4u‏ @rnsdeliver4u 22 Jun 2020
        Replying to @PrincessCruises

        I've been very patient, but now I'm paying unanticipated interest while waiting for a refund. Not a very pleased customer, and I've certainly given your company many breaks and understanding through this. But it's wearing thin.

        0 replies 0 retweets 3 likes
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      1. mmalord‏ @mmalord1 23 Jun 2020
        Replying to @PrincessCruises

        It just feels so frustrating. I have contacted princess on a couple of occasions and spoke to someone about refunds for our precooked excursions and spa treatments. I don’t want to keep ringing as appreciate it takes time but our cruise was the beginning of April and no news.

        0 replies 0 retweets 2 likes
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      1. Peke Ort‏ @BearznPekes 23 Jun 2020
        Replying to @PrincessCruises

        Shame on you #JanSwarz. Step down from your position and let someone else actually do the job!

        0 replies 0 retweets 0 likes
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      1. Lynn Gibson‏ @LynnEGib 23 Jun 2020
        Replying to @PrincessCruises

        If 60% are done why not our cancelled cruise on 14 March? You originally said you were going in order of cancellations. We have elite status and are not being encouraged to stay with Princess.

        0 replies 0 retweets 2 likes
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      1. muriel francis‏ @MurielFrancis 23 Jun 2020
        Replying to @PrincessCruises

        We didn't want a refund for our march cruise, just the drink pkg, gratuities and port charges we paid ahead for. We will be cruising again but next time i won't be prepaying for extras.

        0 replies 0 retweets 0 likes
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