@Poynter Frum learned it from "The Tony Hayward Guide to Public Apologies"
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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@Poynter Also, avoid "I'm sorry you're sorry." That's no worse than "Sorry, not sorry."Thanks. Twitter will use this to make your timeline better. UndoUndo
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@Poynter@Colvinius reminded me what a bumbling moron Alex Downer was http://www.theguardian.com/world/2006/sep/11/syria.pressandpublishing …Thanks. Twitter will use this to make your timeline better. UndoUndo
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@Poynter@Colvinius Key part of the advice: "Do it. Then hush" Tone et al, please note.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@Poynter Good adviceThanks. Twitter will use this to make your timeline better. UndoUndo
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