Postmates SupportVerified account

@Postmates_Help

Official customer support for

San Francisco, CA
postmates.com/help
Joined May 2015
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  1. Pinned Tweet
    11 Jul 2019

    Need help? You can tweet 24/7 for real-time assistance, or visit our customer FAQs at and postmate FAQs at !

    906 replies 18 retweets 120 likes
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  2. Aug 4
    Replying to

    We apologize for the inconvenience caused to you here! Please send us a DM with details like phone number and email address associated with your account so that we can assist you further.

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  3. Jul 27

    We're sorry to hear about this experience. We are updating the Postmates experience now that Postmates and Uber Eats have joined forces for faster service and smarter recommendations. Please let us know if you have any additional questions or concerns.

    1 reply 1 retweet
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  4. Jul 7
    Replying to

    We are not able to reach you out via DM. When requesting a trip from the location, you can drag the map to refine your pin's location. After a few instances, the system should begin to learn your preferred pick up location and begin to snap the pin to that point. Thank you.

    2 likes
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  5. Jul 1

    We're happy to help resolve this issue. We have gone ahead and fully refunded you for this order. It should return to your account within the next 3-5 business days. We have also gone ahead and added $12.00 Uber Cash to your account which can be used on a future order.

    1 reply 1 like
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  6. Jun 24
    Replying to

    We apologize for the inconvenience. We’d like to take a look into this. We’ve sent you a Direct Message, please see your inbox. Thank you.

    2 replies
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  7. Jun 24
    Replying to

    We hope we were able to help you with your concern. Enjoy the rest of the day. If there's anything else we can help you with, please let us know.

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  8. Jun 23
    Replying to

    Sorry for the confusion, and we'll do everything we can to help. Our team is currently reviewing your message and will be in touch via email as soon as possible. We appreciate your patience while we work through this.

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  9. Jun 18
    Replying to

    We really apologize for the inconvenience. We are currently reviewing your concern and will be in touch via in-app and email as soon as possible. We appreciate your patience.

    1 reply
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  10. 24 Oct 2020

    Send us a DM! We would be happy to help.

    165 replies 3 retweets 33 likes
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  11. Retweeted
    13 Dec 2018

    Hey Iris, please feel free to DM us if there's an order you'd like us to look into.

    62 replies 2 retweets 20 likes
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  12. 21 Sep 2018
    Replying to

    Hi Tara! Have you tried contacting our Fleet Support Team for assistance? They can be reached here:

    28 replies 1 retweet 37 likes
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  13. 21 Aug 2018
    Replying to

    Oh no! Can you DM us with your account email so we can look into this for you?

    20 replies 7 likes
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  14. 28 May 2018
    Replying to

    Hi there! We'd be happy to help. Can you DM us your account email address?

    11 replies 1 retweet 15 likes
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  15. 24 Feb 2018

    Choose one forever: freshly baked donuts or ooegy gooey cookies?

    22 replies 1 retweet 24 likes
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  16. 16 Feb 2018

    Choose one forever: pizza or burgers?

    24 replies 2 retweets 27 likes
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  17. 18 Dec 2017

    We’re back to normal. Thanks again for your patience!

    24 replies 3 retweets 26 likes
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  18. 1 Aug 2017

    Hi can you DM your account email address? We would love to look into the situation.

    16 replies 10 likes
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  19. 22 Jul 2017
    Replying to

    Hey there! DM us your account email address and we can take a look at what's going on.

    5 replies 1 retweet 7 likes
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  20. 14 Jul 2017

    7 replies 1 retweet 9 likes
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