She took her son Kyler to "Rady Children’s Hospital-San Diego (RCHSD), which has a dedicated gender identity clinic, in April 2015."
"One employee is reported to have told him: “Honey, I would call you a ‘he’, but you’re such a pretty girl.”"
So misgendering him was helping? 
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I'm not sure I understand what's happening here in the article?
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Please use his name... Kyler.
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As the mother of a transgender young man, this just shatters my heart. I am sending so much love to Kyler’s mom and loved ones...
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