Are they angry that Delicious is read-only now?
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Free customers are the worst customers
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Technically, I don't think they are customers at all, just users. And users who don't provide a return value COULD be called parasites.
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Offer them a full refund?
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Figure out a way to make them the product...
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A good deed never goes unpunished.
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Not a good deed, he bought dlcious to consolidate competition &defend a monopoly in bookmarking, for all his populist bs users have a point
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Learning this lesson right now. Rather than free, starting to think it's better to charge & have a very flexible refund & discount policy.
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actually I think a very clear and firm (but generous) policy works best. It’s not just kids who respond to strong boundaries
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I'd love to see anonymised quotes for the lols
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