Hey, there's an article about subscription fatigue in the Wall Street Journal that mentions Pinboard! Ironically, I can't read it because I cancelled my WSJ subscription (which required filing a dispute with my bank, as WSJ makes it impossible to cancel)https://www.wsj.com/articles/subscriptions-are-getting-out-of-hand-heres-how-to-manage-them-11616331601 …
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One thing that surprised me (not sure if it's in the article) is how many people have opted to sign up for a 10 year subscription, to avoid the hassle. I'm proud that people trust the site enough to spring for a decade, and proud that I don't keep anyone's payment info on file
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You lose a lot more repeat customers by asking them explicitly to renew, rather than charging them automatically at the end of the period, but given the level of scamminess in auto-renewing subscriptions (the Wall Street Journal among the worst offenders) I feel I have no choice
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In theory, you can unsubscribe from the Wall Street Journal by calling them. In practice, they are not reachable by phone—you'll be on hold forever. But they must be very used to credit card disputes; as soon as you file one you get a nice letter saying you've been unsubscribed.
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Replying to @Pinboard
I really wish there was more momentum behind laws requiring companies to let you cancel in the same way that you signed up. If I can hand over all of my private information with a breezy two page web form, cancelling should be just as easy.
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The credit card dispute process functions kind of like a law, but it's cumbersome and scary. I absolutely agree that there should be symmetry in how easy it is to set up/cancel a subscription. Making people who signed up online call is a dark pattern.
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