Dear air travel Twitter: a few months ago, I bought the most expensive plane ticket of my life, a $5,271 round trip business class ticket for my mom to Japan. @CathayPacific cancelled the return leg but is refusing to refund more than $276 of the amount. Do I have any redress?
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What clinched things was (truthfully) telling the credit card agent that the airline had promised to refund the money, unequivocally, in those words. It also helped to remember the agent had been yelled at all day by irate people. Friendliness paid off handsomely for old Pinboard
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Was it an AMEX payment? Visa and MC generally limit chargebacks to 4 months although AMEX curiously is literally unlimited.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Was the credit card company AmEx? Because that sounds like something they wd do.
@AmericanExpressThanks. Twitter will use this to make your timeline better. UndoUndo
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