Dear air travel Twitter: a few months ago, I bought the most expensive plane ticket of my life, a $5,271 round trip business class ticket for my mom to Japan. @CathayPacific cancelled the return leg but is refusing to refund more than $276 of the amount. Do I have any redress?
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International tickets tend to be priced where the round trip is well under twice the one-way. One side effect of this is that canceling the return leg of a round trip gets implemented by refaring into a one-way for outbound leg. Suspect that the automation was never updated.
End of conversation
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