Dear air travel Twitter: a few months ago, I bought the most expensive plane ticket of my life, a $5,271 round trip business class ticket for my mom to Japan. @CathayPacific cancelled the return leg but is refusing to refund more than $276 of the amount. Do I have any redress?
An alternate return flight was provided, but it was beyond the expiration date of my mother's visa to Japan.
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See if you can get a friendly understanding contact in an embassy & get them to call Cathay on your behalf. Hearing from a diplomat might put an agent in a mindset to apply policies favorably and make something work.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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