Dear air travel Twitter: a few months ago, I bought the most expensive plane ticket of my life, a $5,271 round trip business class ticket for my mom to Japan. @CathayPacific cancelled the return leg but is refusing to refund more than $276 of the amount. Do I have any redress?
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Oh wait you *did* book first-party and they won't refund the full coupon value? That seems highly suspect. On what basis do they claim the value is two hundred odd dollars?
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Another thing to look into is your rights under the contract of carriage, which (in case you don't know, seems like you travel a lot but I want to be thorough) under normal circumstances requires them to provide alternate arrangements at their expense if they cancel.
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