25% of my support email: "I get an error every time I try to sign in. Pinboard is broken." "What error do you get?" "Bad Login" "What's your login?" "user01" "What are you signing in as?" "user@example.com"
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Replying to @Pinboard
So you're saying you could eliminate 25% of your support workload by updating the authentication logic to check against email addresses too?
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Replying to @ChrisHardie
I don't want to be an oracle for whose email I have on file.
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Replying to @Pinboard @ChrisHardie
You could check if a bad login parses as an email address, and display a more informative message than "bad login". No oracle provided.
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Replying to @ChrisHardie @martin_wicke
My brother!
12:21 PM - 13 Jul 2019
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