25% of my support email: "I get an error every time I try to sign in. Pinboard is broken." "What error do you get?" "Bad Login" "What's your login?" "user01" "What are you signing in as?" "user@example.com"
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You could make fun of them in the message too, two birds and such.
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You could try to get their Twitter nick based on login or email, and automatically, personally, and absolutely unethically make fun of them on Twitter!
End of conversation
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