31% of my support email: "HELP! I have a private account and now ALL MY BOOKMARKS ARE GONE!!!" "They all seem to be there. Are you logged in?" "No." "Try logging in" GOTO TWEET #1
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42% of my support email: "I had a Delicious account in 2005 and now I need it for my thesis due tomorrow. I read that you bought it and are holding my bookmarks hostage!!!" "Just log in and get them." "YOU TOOK THE SITE OFFLINE" "Where are you looking?" "http://delicious.com "
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Sounds like a good feature!
Thanks. Twitter will use this to make your timeline better. UndoUndo
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You should let them login with email or username right
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Never.
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So you're saying you could eliminate 25% of your support workload by updating the authentication logic to check against email addresses too?

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I don't want to be an oracle for whose email I have on file.
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For those support requests, it would be nice to have a reply meme on hand that simply says “push buttons”. Or “have you tried restarting?“. Very helpful.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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