Folks, experiences with the MacBook keyboard replacement? Is the replacement one more reliable? Do they replace it even if by the time you give them the laptop the key works again? How long does it take? Do they wipe the drive?
The mac store tech told me the replacement component is identical (and it's the whole top of the case, including battery). The replacement can be done in store, but it's very easy to damage the ribbon cable to the logic board, in which case they ship it out and wipe the drive