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Pinboard's profile
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Pinboard

@Pinboard

The light inside is broken, but I still work. The Cadillac of online bookmarking sites. Alleged nocoiner. http://pinboard.in  maciej@ceglowski.com +1 415 610 0231

Lonely street of broken dreams
pinboard.in
Joined July 2009

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    1. Pinboard‏ @Pinboard 15 Jul 2018

      You haven't seen true indifference until you've gazed into the eyes of an Apple Store manager promising to try to get your SSD back from a third-party vendor whose phone number he doesn't even have. "I've never seen that work before, but we'll try."

      7 replies 30 retweets 118 likes
      Show this thread
    2. Pinboard‏ @Pinboard 15 Jul 2018

      Please add your own Apple Store horror story to this thread so we all feel less alone. I am sorry for everyone's loss.

      25 replies 22 retweets 68 likes
      Show this thread
    3. Pinboard‏ @Pinboard 16 Jul 2018

      Apple phone rep interrupts hold music to apologize to me for the half-hour wait time to talk to Customer Relations. "Call volume is very heavy right now". I wonder why! ⌨️🔥🚨

      3 replies 6 retweets 19 likes
      Show this thread
    4. Pinboard‏ @Pinboard 21 Jul 2018

      After prodigious whining on my part, Apple tracked down the logic board and SSD, which is now refusing to mount from this fancy sled thing.pic.twitter.com/z6edbjXet3

      5 replies 6 retweets 30 likes
      Show this thread
    5. Pinboard‏ @Pinboard 21 Jul 2018

      "So should I wipe it?" "I'm not authorizing you to wipe it" "I can see your data but I can't access it, so I'm just going to wipe it." "No. Do not wipe it."

      2 replies 4 retweets 32 likes
      Show this thread
    6. Pinboard‏ @Pinboard 21 Jul 2018

      Unclear about why they made me drive down to Burlingame on a Saturday morning to watch a drive not mount. But the feeling of being alone in an Apple store is very special; like buying a gold watch!

      5 replies 4 retweets 24 likes
      Show this thread
    7. Pinboard‏ @Pinboard 21 Jul 2018

      Good news is, my data is readable from another machine. Bad news is I'm likely going to lose this sweet Tech Solidarity sticker.pic.twitter.com/JCFxvKs5F7

      1 reply 0 retweets 17 likes
      Show this thread
    8. Pinboard‏ @Pinboard 21 Jul 2018

      Final outcome: Apple gave me a new laptop, I was able to recover and migrate my data to it, and I securely wiped the old SSD. My thanks to the manager of the Burlingame Apple store and Wendy in Apple customer relations for navigating this vexing situation to a happy ending.

      6 replies 1 retweet 66 likes
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    9. Pinboard‏ @Pinboard 23 Jul 2018

      Apparently the training video for this 'sled' has been leaked, and one amazing detail is that the data transfer ribbon can only be used 30 times before it has to be replaced. I wonder, why does Apple make this stuff so flimsy, especially for a repair tool?https://www.macrumors.com/2018/07/22/2018-macbook-pro-lacks-data-recovery-port/ …

      2 replies 3 retweets 10 likes
      Show this thread
    10. LukÄç.jpg.exe‏ @boondaburrah 23 Jul 2018
      Replying to @Pinboard

      I mean if it's one of those internal ribbon cables I'm not surprised. You're not really supposed to use them as a device interconnect like that.

      2 replies 0 retweets 0 likes
      Pinboard‏ @Pinboard 23 Jul 2018
      Replying to @boondaburrah

      Yeah, that's what surprises me. This is a device that Apple techs are supposed to use routinely for data recovery. Why not give it a robust cable and connector?

      10:00 AM - 23 Jul 2018
      2 replies 0 retweets 0 likes
        1. stoey‏ @_stoey 23 Jul 2018
          Replying to @Pinboard @boondaburrah

          If I were trying to prevent unauthorized repair shops from being able to compete "reorder this part from us every 30 repairs" would seem like a pretty effective strategy.

          0 replies 0 retweets 0 likes
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        1. James Blanding‏ @iLikeMu 23 Jul 2018
          Replying to @Pinboard @boondaburrah

          The story says the connector is not present in 2018 models, so it was basically deprecated from the beginning...

          0 replies 0 retweets 0 likes
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