For good measure, Apple tried to charge me $495 for this experience, and somehow also scratched up my laptop case as a final 'fuck you'. Since the whole point of payint the Apple premium was to get superior hardware and customer support, I can't imagine buying from them again
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You haven't seen true indifference until you've gazed into the eyes of an Apple Store manager promising to try to get your SSD back from a third-party vendor whose phone number he doesn't even have. "I've never seen that work before, but we'll try."
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Please add your own Apple Store horror story to this thread so we all feel less alone. I am sorry for everyone's loss.
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Apple phone rep interrupts hold music to apologize to me for the half-hour wait time to talk to Customer Relations. "Call volume is very heavy right now". I wonder why!


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After prodigious whining on my part, Apple tracked down the logic board and SSD, which is now refusing to mount from this fancy sled thing.pic.twitter.com/z6edbjXet3
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"So should I wipe it?" "I'm not authorizing you to wipe it" "I can see your data but I can't access it, so I'm just going to wipe it." "No. Do not wipe it."
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Unclear about why they made me drive down to Burlingame on a Saturday morning to watch a drive not mount. But the feeling of being alone in an Apple store is very special; like buying a gold watch!
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Good news is, my data is readable from another machine. Bad news is I'm likely going to lose this sweet Tech Solidarity sticker.pic.twitter.com/JCFxvKs5F7
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Final outcome: Apple gave me a new laptop, I was able to recover and migrate my data to it, and I securely wiped the old SSD. My thanks to the manager of the Burlingame Apple store and Wendy in Apple customer relations for navigating this vexing situation to a happy ending.
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I used FileVault last time
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Replying to @Pinboard
Oh right. You also gave password to them because their reasons. My bad.
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Replying to @colinmjensen
I learned in this thread that you can encrypt the drive with a different admin password, which is very useful to know.
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End of conversation
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