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Pinboard

@Pinboard

The light inside is broken, but I still work. The Cadillac of online bookmarking sites. Alleged nocoiner. http://pinboard.in  maciej@ceglowski.com +1 415 610 0231

Lonely street of broken dreams
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    1. Pinboard‏ @Pinboard 15 Jul 2018

      Cautionary tale: I took my MacBook Pro in to get the defective keyboard replaced. Apple store techs broke the logic board when opening the case, then sent the machine to a third-party vendor who replaced the SSD without authorization. The whole process took 10 days.

      16 replies 75 retweets 225 likes
      Show this thread
    2. Pinboard‏ @Pinboard 15 Jul 2018

      This is the equivalent of going in for a teeth cleaning and waking up without any legs. If you sent me sensitive info as part of Tech Solidarity or the Great Slate, that info is now sitting in a warehouse somewhere with the admin password stuck to it on a post-it note.

      6 replies 16 retweets 95 likes
      Show this thread
    3. Pinboard‏ @Pinboard 15 Jul 2018

      For good measure, Apple tried to charge me $495 for this experience, and somehow also scratched up my laptop case as a final 'fuck you'. Since the whole point of payint the Apple premium was to get superior hardware and customer support, I can't imagine buying from them again

      5 replies 20 retweets 111 likes
      Show this thread
    4. Pinboard‏ @Pinboard 15 Jul 2018

      You haven't seen true indifference until you've gazed into the eyes of an Apple Store manager promising to try to get your SSD back from a third-party vendor whose phone number he doesn't even have. "I've never seen that work before, but we'll try."

      7 replies 30 retweets 118 likes
      Show this thread
    5. Pinboard‏ @Pinboard 15 Jul 2018

      Please add your own Apple Store horror story to this thread so we all feel less alone. I am sorry for everyone's loss.

      25 replies 22 retweets 68 likes
      Show this thread
    6. Pinboard‏ @Pinboard 16 Jul 2018

      Apple phone rep interrupts hold music to apologize to me for the half-hour wait time to talk to Customer Relations. "Call volume is very heavy right now". I wonder why! ⌨️🔥🚨

      3 replies 6 retweets 19 likes
      Show this thread
    7. Pinboard‏ @Pinboard 21 Jul 2018

      After prodigious whining on my part, Apple tracked down the logic board and SSD, which is now refusing to mount from this fancy sled thing.pic.twitter.com/z6edbjXet3

      5 replies 6 retweets 30 likes
      Show this thread
    8. Pinboard‏ @Pinboard 21 Jul 2018

      "So should I wipe it?" "I'm not authorizing you to wipe it" "I can see your data but I can't access it, so I'm just going to wipe it." "No. Do not wipe it."

      2 replies 4 retweets 32 likes
      Show this thread
    9. Pinboard‏ @Pinboard 21 Jul 2018

      Unclear about why they made me drive down to Burlingame on a Saturday morning to watch a drive not mount. But the feeling of being alone in an Apple store is very special; like buying a gold watch!

      5 replies 4 retweets 24 likes
      Show this thread
      Pinboard‏ @Pinboard 21 Jul 2018

      Good news is, my data is readable from another machine. Bad news is I'm likely going to lose this sweet Tech Solidarity sticker.pic.twitter.com/JCFxvKs5F7

      9:56 AM - 21 Jul 2018
      • 17 Likes
      • vení al fediverso ✨💚 Fully vaccinated kitteh Ted McCarthy Nicholas Romyn Eric Lawrence 🎻 Leonel Viotti 🦠🌋☣️ Fen meowy catgirl
      1 reply 0 retweets 17 likes
        1. New conversation
        2. Pinboard‏ @Pinboard 21 Jul 2018

          Final outcome: Apple gave me a new laptop, I was able to recover and migrate my data to it, and I securely wiped the old SSD. My thanks to the manager of the Burlingame Apple store and Wendy in Apple customer relations for navigating this vexing situation to a happy ending.

          6 replies 1 retweet 66 likes
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        3. Pinboard‏ @Pinboard 23 Jul 2018

          Apparently the training video for this 'sled' has been leaked, and one amazing detail is that the data transfer ribbon can only be used 30 times before it has to be replaced. I wonder, why does Apple make this stuff so flimsy, especially for a repair tool?https://www.macrumors.com/2018/07/22/2018-macbook-pro-lacks-data-recovery-port/ …

          2 replies 3 retweets 10 likes
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        4. End of conversation
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        2. Enron Capital‏ @EnronCapital 21 Jul 2018

          Apple went to shit after Steve jobs, customer experience has reached $TSLA levels now. Sad, their products used to last years.

          0 replies 0 retweets 1 like
        3. End of conversation

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