Cautionary tale: I took my MacBook Pro in to get the defective keyboard replaced. Apple store techs broke the logic board when opening the case, then sent the machine to a third-party vendor who replaced the SSD without authorization. The whole process took 10 days.
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This is the equivalent of going in for a teeth cleaning and waking up without any legs. If you sent me sensitive info as part of Tech Solidarity or the Great Slate, that info is now sitting in a warehouse somewhere with the admin password stuck to it on a post-it note.
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For good measure, Apple tried to charge me $495 for this experience, and somehow also scratched up my laptop case as a final 'fuck you'. Since the whole point of payint the Apple premium was to get superior hardware and customer support, I can't imagine buying from them again
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You haven't seen true indifference until you've gazed into the eyes of an Apple Store manager promising to try to get your SSD back from a third-party vendor whose phone number he doesn't even have. "I've never seen that work before, but we'll try."
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Please add your own Apple Store horror story to this thread so we all feel less alone. I am sorry for everyone's loss.
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Replying to @Pinboard
I brought in my 2016 15” MBP on Thursday to have the keyboard fixed. On Friday then informed me that they had accidentally destroyed it and they gave me a brand new 2017 15” MBP as a replacement. Glad I backed up my data and did not give them the admin password
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Ugh, I have to bring in my 2016 15” tomorrow for a bad keyboard (the number 8 repeats from a single press). This thread has me stressed out.
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Best of luck to you! I feel your stress.
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