Cautionary tale: I took my MacBook Pro in to get the defective keyboard replaced. Apple store techs broke the logic board when opening the case, then sent the machine to a third-party vendor who replaced the SSD without authorization. The whole process took 10 days.
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This is the equivalent of going in for a teeth cleaning and waking up without any legs. If you sent me sensitive info as part of Tech Solidarity or the Great Slate, that info is now sitting in a warehouse somewhere with the admin password stuck to it on a post-it note.
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For good measure, Apple tried to charge me $495 for this experience, and somehow also scratched up my laptop case as a final 'fuck you'. Since the whole point of payint the Apple premium was to get superior hardware and customer support, I can't imagine buying from them again
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You haven't seen true indifference until you've gazed into the eyes of an Apple Store manager promising to try to get your SSD back from a third-party vendor whose phone number he doesn't even have. "I've never seen that work before, but we'll try."
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Please add your own Apple Store horror story to this thread so we all feel less alone. I am sorry for everyone's loss.
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Replying to @Pinboard
My Apple horror story: I used to be a Genius
(AMA)
Jokes aside, sending laptops out for repair is pretty common, and one of the things that Apple does have you sign off on before a repair is data loss. Of course, this isn't usually explained very clearly...2 replies 1 retweet 8 likes -
Replying to @ideologysec
I was aware of the sign-ff. The thing that angers me in this situation is that the initial repair damaged a further component, and the tech who sought authorization did not mention that this component (the logic board) was physically mated to the SSD, an important detail.
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Replying to @Pinboard
Sounds like you have a >=2016 MacBook Pro? And yes, one of the reasons I’m now an ex-Fruit Stand employee was the general decline I saw in service quality and care - being able to anticipate things like that, instead of dealing with it afterwards. They’re hiring C players now.
2 replies 2 retweets 20 likes
Yeah, it was a touchbar MBP. I'm sorry to hear that drop-off is happening.
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