Cautionary tale: I took my MacBook Pro in to get the defective keyboard replaced. Apple store techs broke the logic board when opening the case, then sent the machine to a third-party vendor who replaced the SSD without authorization. The whole process took 10 days.
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Apple phone rep interrupts hold music to apologize to me for the half-hour wait time to talk to Customer Relations. "Call volume is very heavy right now". I wonder why!


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After prodigious whining on my part, Apple tracked down the logic board and SSD, which is now refusing to mount from this fancy sled thing.pic.twitter.com/z6edbjXet3
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"So should I wipe it?" "I'm not authorizing you to wipe it" "I can see your data but I can't access it, so I'm just going to wipe it." "No. Do not wipe it."
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Unclear about why they made me drive down to Burlingame on a Saturday morning to watch a drive not mount. But the feeling of being alone in an Apple store is very special; like buying a gold watch!
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Good news is, my data is readable from another machine. Bad news is I'm likely going to lose this sweet Tech Solidarity sticker.pic.twitter.com/JCFxvKs5F7
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Final outcome: Apple gave me a new laptop, I was able to recover and migrate my data to it, and I securely wiped the old SSD. My thanks to the manager of the Burlingame Apple store and Wendy in Apple customer relations for navigating this vexing situation to a happy ending.
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Apparently the training video for this 'sled' has been leaked, and one amazing detail is that the data transfer ribbon can only be used 30 times before it has to be replaced. I wonder, why does Apple make this stuff so flimsy, especially for a repair tool?https://www.macrumors.com/2018/07/22/2018-macbook-pro-lacks-data-recovery-port/ …
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My Apple horror story: I used to be a Genius
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Jokes aside, sending laptops out for repair is pretty common, and one of the things that Apple does have you sign off on before a repair is data loss. Of course, this isn't usually explained very clearly... -
I was aware of the sign-ff. The thing that angers me in this situation is that the initial repair damaged a further component, and the tech who sought authorization did not mention that this component (the logic board) was physically mated to the SSD, an important detail.
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Once took in a MacBook Pro that would kernel panic after ~1 hour of use. I was told the Apple Tech could not reproduce the issue, but system logs showed the machine hadn’t left sleep mode since I left it there. Manager was super grumpy at me for pointing this out.
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