Cautionary tale: I took my MacBook Pro in to get the defective keyboard replaced. Apple store techs broke the logic board when opening the case, then sent the machine to a third-party vendor who replaced the SSD without authorization. The whole process took 10 days.
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For good measure, Apple tried to charge me $495 for this experience, and somehow also scratched up my laptop case as a final 'fuck you'. Since the whole point of payint the Apple premium was to get superior hardware and customer support, I can't imagine buying from them again
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You haven't seen true indifference until you've gazed into the eyes of an Apple Store manager promising to try to get your SSD back from a third-party vendor whose phone number he doesn't even have. "I've never seen that work before, but we'll try."
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Please add your own Apple Store horror story to this thread so we all feel less alone. I am sorry for everyone's loss.
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Apple phone rep interrupts hold music to apologize to me for the half-hour wait time to talk to Customer Relations. "Call volume is very heavy right now". I wonder why!


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After prodigious whining on my part, Apple tracked down the logic board and SSD, which is now refusing to mount from this fancy sled thing.pic.twitter.com/z6edbjXet3
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"So should I wipe it?" "I'm not authorizing you to wipe it" "I can see your data but I can't access it, so I'm just going to wipe it." "No. Do not wipe it."
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Unclear about why they made me drive down to Burlingame on a Saturday morning to watch a drive not mount. But the feeling of being alone in an Apple store is very special; like buying a gold watch!
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Good news is, my data is readable from another machine. Bad news is I'm likely going to lose this sweet Tech Solidarity sticker.pic.twitter.com/JCFxvKs5F7
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Final outcome: Apple gave me a new laptop, I was able to recover and migrate my data to it, and I securely wiped the old SSD. My thanks to the manager of the Burlingame Apple store and Wendy in Apple customer relations for navigating this vexing situation to a happy ending.
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Apparently the training video for this 'sled' has been leaked, and one amazing detail is that the data transfer ribbon can only be used 30 times before it has to be replaced. I wonder, why does Apple make this stuff so flimsy, especially for a repair tool?https://www.macrumors.com/2018/07/22/2018-macbook-pro-lacks-data-recovery-port/ …
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